Want to learn more about the intersection of humans and machines? For more insights, visit: https://www.gartner.com/en/publications/when-machines-become-customers?
Do you instinctively trust or distrust the information from algorithms, AI and other digital technologies? Moreover, why do we often hold technology to different standards than we do humans? In this episode of Top of Mind, Mary Mesaglio, Distinguished VP Analyst at Gartner, unveils two key concepts that shed light on our instinct to both trust and distrust digital technology: digital disinhibition and algorithmic aversion. Once you grasp the nuances of digital disinhibition and algorithmic aversion, you’ll be well-equipped to effectively navigate the complexities of technology and cultivate healthier partnerships with AI and other digital tools.
Chapters:
Human-machine relationships
Understanding digital disinhibition
Algorithmic aversion
Algorithmic aversion in real life
Implications of digital disinhibition and algorithmic aversion
