What is the outlook for customers in 2022 with the cost of living crisis in mind?

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Jo Causon, CEO, Institute of Customer Services, talks to Baringa about the financial challenges facing customers at the moment. Growing numbers of customers, and businesses, are more financially vulnerable than ever. At Baringa, we are working with our clients to support their customers when they need them most​. Find out more and get in touch: https://www.baringa.com/en/insights-n…