A guide to the Consumer Duty

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The FCA’s publication of its proposals for the new Consumer Duty (CP21/36) gives the financial services industry draft rules to consider.

To help you prepare for the potential impact of these changes on your firm, we were joint by Protect Association for a webinar looking at the key aspects of the proposals.

The panel shared insight on the FCA’s general expectations around vulnerable customers, and guidance on other priorities for 2022.