Consumer duty is the biggest change that we’ve had in financial services for over 20 years. And one of the biggest challenges is reviewing documents to make sure they’re easy for consumers to understand.
That can be tens of thousands of documents for large banks.
Jane Wilson, Director, Risk & Regulation, explains how we developed a tool that uses natural language processing, AI and machine learning to read documents in minutes rather than hours and take out subjectivity.
Find out more about how we can help you comply with Consumer Duty: https://kpmg.com/xx/en/home/insights/2022/03/consumer-duty.html
